During the first 30 days from date of your purchases, there is a one-time exchange for items damaged due to defects. The item(s) must be sent back clean and at the address below accompanied by a photocopy of the original invoice and a brief note describing the problem. Be sure to include your address and a contact phone number. Once we receive the damaged item, we will promptly mail out a replacement. We cannot accept damaged items after 30 days, but we can offer you a discount on a replacement product.
Wrong Size Cylinders
We cannot stress enough that when ordering, it is imperative that take accurate measurements so we can send the correct size cylinder. During the first 30 days from date of purchase, we will replace any incorrectly sized cylinder due to our error. The cylinder must be sent back clean and mailed to the address below accompanied by a photocopy of the original invoice, and a note with your exact measurements and a request for a larger or smaller cylinder. Be sure to include your address and a contact phone. Once we receive the cylinder, we will promptly mail out a replacement. Please include $18 to cover shipping and processing. After 30 days we can offer you cylinders at a discounted price.
Returning the Complete Systems
During the first 30 days from date of purchase, if you are not satisfied with the system you can return the product for a refund minus the shipping cost and a 10% restocking fee. All items must be returned completely clean and sent back to the address below accompanied with a photocopy of the original invoice and a note explaining your reason for the return. There are no refunds on BOOKS, VIDEOS, NOVELTIES, OR SUPPLEMENTS. All sales are final. There are no shipping refunds. There is a 10% restocking fee for all returned items.
All of our pumps come with specific warranties beginning at the time of purchase. Extended warranties can be purchased within 30 days from the date of purchase.
Mail All Returns To:
Dr. Joel Kaplan
1180 Rosecrans St, Suite 200, San Diego, CA 92106